Account Health & Reinstatement
A suspended listing or deactivated account is urgent and stressful. We build the appeal, handle the back-and-forth with Amazon, and put safeguards in place so it doesn't happen again.
Account health issues rarely come with a clear explanation, and a rushed or generic appeal often makes things worse. We start by understanding exactly what triggered the action, build a compliant plan of action addressing the root cause, and manage the appeal process directly — while also auditing your account for the underlying risks that led here.
A complete, hands-on scope
No filler line items — every part of this engagement is built to move a specific number.
Suspension & deactivation triage
A fast initial review to understand what Amazon flagged and what evidence and documentation the appeal will need.
Plan of Action (POA) drafting
A clear, compliant appeal written to Amazon's expectations — addressing root cause and corrective action, not just asking for another chance.
Appeal submission & follow-up
We manage the back-and-forth with Seller Performance and Account Health teams so you're not stuck refreshing your inbox.
Listing reactivation support
For listing-level suppressions (authenticity, intellectual property, safety complaints), we handle the specific reinstatement path required.
Account health monitoring
Ongoing tracking of your Account Health Rating, policy violations, and performance metrics to catch risk early.
Preventive process review
An audit of the practices (returns, invoicing, listing hygiene) that most commonly trigger the issue you just went through.
From audit to ongoing management
A clear process, the same for every engagement — so you always know what's happening and why.
Same-cycle triage
We review the notice, your account history, and the specific policy cited to understand what actually needs to be addressed.
Root-cause investigation
We dig into the real cause — not just the symptom — since Amazon rejects appeals that don't demonstrate genuine understanding.
Plan of Action & submission
We draft, refine, and submit a compliant POA, then manage all follow-up communication with Amazon.
Reinstatement & hardening
Once reactivated, we help put monitoring and process changes in place to reduce the odds of a repeat.
Account Health & Reinstatement — frequently asked questions
Pairs well with
Let's talk about account health & reinstatement.
Tell us about your catalog and current setup — we'll follow up with a straightforward read on what we'd do.